Customer Care Team Lead
Company: VirtualVocations
Location: Jersey City
Posted on: October 29, 2024
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Job Description:
A company is looking for a Customer Care Team Lead to manage
customer support teams for digital health services.
Key Responsibilities
Lead and manage a team of Customer Care Advisors, ensuring
adherence to performance targets
Provide support for special projects aimed at improving service
quality and efficiency
Oversee recruitment and onboarding of new team members while
monitoring their performance
Required Qualifications
Experience supervising a customer-facing team in a high-volume
contact center environment
Understanding of customer service tools, such as Zendesk
Proven track record of meeting team targets
Data literacy and competency in Excel or willingness to learn
Experience in a digital health business is a plus
Keywords: VirtualVocations, Trenton , Customer Care Team Lead, Other , Jersey City, New Jersey
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