Maintenance Service Engineer PA Mobility Customer Service

Company: Siemens Mobility
Location: Philadelphia
Posted on: April 20, 2025

Job Description:

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is adding a Maintenance Service Engineer to our team in Philadelphia, PA. In this role you will design, develop, and maintain documentation systems for Engineering procedures, in particular modifications and upgrades, either in support of customer enquiries or in the promotion of Siemens products and solutions, to ensure regulatory compliance and maintain change approvals. You will be responsible for a variety of professional engineering task.

In conjunction with Product Management colleagues, you will collect engineering project requirements, including modifications and upgrades, as a result of either specific enquiries or pro-active product improvement opportunities.

This role will include being involved in semi-complex design, development, testing and modifications of solutions. One will participate in preparing explanations and clarifying information to enable proper interpretation and evaluation of semi-complex specifications, performance characteristics or other technical data. You may perform material specification, schematic preparation and appropriate follow-ups. One will be communicating semi-complex technical and commercial issues and in recommending semi-complex new designs, new processes, or design changes to meet requirements.

This position will report to the Service Engineering Manager for the Mobility Customer Service engineering group.

What your day-to-day will look like:

• In response to defined customer needs or promotion of product developments, formalize engineering requirements through production of technical concepts, supporting specifications, bills of materials and validation plans where necessary.
• Perform Root Cause Analysis (RCA) process to analyze parts, components, and systems to continuously improve their reliability.
• Provide system level LCC, maintenance costs, and technical service requirements.
• Alternative suppliers and product improvements as identified throughout the business.
• Monitor industry practices to identify applicable processes, products and materials that can deliver improvements in engineering solutions for maintenance, incident repairs and development activities.
• Support in the technical bid of maintenance and overhaul projects.
• Provide system level Maintenance Concepts, Depot Requirements, Special Tools Specifications, recommended Capital Spares, and service requirements to the delivery project.
• Provide in-depth technical and expert product and service support, locally and remotely.
• Develop, review, and approve technical specifications for products and services.
• Oversee and engage in equipment commissioning.
• Lead sub-contractors and be accountable for delivery to scope, schedule and budget.
• Define, maintain, and communicate key performance indicators.
• Create, maintain, analyze, and continuously improve internal processes and equipment.
• Analyze data trends to mitigate risks and leverage opportunity.
  
  To thrive in this role, you have:
  
  • Bachelor's degree in Engineering. In lieu of a Bachelor's degree education and rail industry related experience will be considered,
  • Minimum of 2 years' experience in professional engineering,
  • 2+ years of experience in the railroad industry,
  • Well demonstrated verbal and written communication skills,
  • Ability to travel domestically 10%,
    --- Setting you apart from others would be a Bachelor's degree in Electrical or Mechanical Engineering with more than 5 years of rail experience. Product LLC (Life Cycle Costs) experience and RAMS engineering experience would be a plus.
    
    Why you'll love working for Siemens!
    
    • Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1.
    • We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
    • We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
    • We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
    • Solve the world's most significant problems - Be part of exciting and innovative projects.
    • Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
    • Employee perks and discounts in addition to our 401k match and generous Paid Time Off.
      Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
      
      Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in Philadelphia, PA is $98,300-$115,600. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.
      
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      Equal Employment Opportunity Statement
      Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
      
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      Criminal History
      Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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